The unit itself has breathtaking views from the living room, kitchen and the bedroom. Kitchen has all the essentials, and there’s plenty of space to stretch out & be comfortable. The bedroom was spacious and the bed was comfortable enough. Overall I had a pleasant experience despite the construction going on which was initially a concern after reading some reviews. I tried contacting Vacasa by phone and email several times, a few days before I arrived. I am still waiting for a call back! Lol! I was told multiple times a local agent would call and they never did. I then decided to call the front desk to ask about the construction and was told by a rude front desk agent that Unit 618 was privately owned and she couldn’t help me. She kept placing me on hold and wouldn’t let me ask a simple question and practically hung up on me. I have Never experienced this type of service in the numerous times I’ve visited Maui, and I travel to the island once a year. I tried calling the property again hoping for a different person to take my call and luckily the next person was very friendly this time. When she explained that the unit is private, I told her I only wanted to know the status of the construction and not be surprised. I had to speak quickly before she hung up, to let her know Vacasa won’t call me back and is why I needed her help.
When I arrived at the property, the outside had scaffolding and workers walking around. Once inside the unit, I couldn’t tell any construction was going on whatsoever!! Despite all outreach to Vacasa being ignored, the property and unit itself were beautiful and my husband and I had a great time.
