I have stayed at Sugar Beach Resort before. The grounds are very clean and maintained. The unit was clean and had a good supply of cleaning products and paper products. During the third load of laundry the pump broke. I called the customer service desk and it was fixed by the next day. I shared the room with a friend/coworker. Since she had never been to Maui before I told her to take the bedroom and I would sleep on the sofa bed. The comfort of the sofa bed was just as expected, not comfortable at all. These are all minor things. We loved the unit and had a great trip.