The condo was lovely and as described. It had everything we needed for a one week stay. The reason for giving a 4 star for the check in procedure is: When you arrive at 10 am, it is a long day to not be able to check in until 4pm. We arrived about an hour early and asked to be allowed to check in. There is really no personal touch, or anyone to talk to about this. There did not appear to still be cleaners at the property, but no one got back to us to let us know. We ended up waiting until 4 because there was no one to talk to about this. Everything is automatic and programmed for the published hours. The office staff was very friendly but they have no control about this particular part of the check in process.